Customer Relations Representative - State Farm Agent Team Member
Full Time • Hybrid - US
Responsive recruiter
About Us: Shaun Reeves Insurance & Financial Services Inc. is a dynamic and forward-thinking company dedicated to providing exceptional products/services and building long-term relationships with our valued customers. We pride ourselves on fostering a positive and collaborative work environment that encourages growth, creativity, and innovation.
Job Description: We are seeking a passionate and driven Customer Retention Specialist to join our team. As a Customer Retention Specialist, you will be responsible for ensuring the satisfaction and loyalty of our existing customer base. You will work closely with customers to understand their needs, address concerns, and proactively identify opportunities to enhance their overall experience with our products/services.
Key Responsibilities:
- Establish and maintain strong relationships with existing customers, understanding their unique needs and preferences.
- Communicate with customers through various channels (phone, email, chat) to address inquiries, provide support, and ensure customer satisfaction.
- Implement retention strategies to reduce customer churn and increase customer loyalty and engagement.
- Proactively identify customer concerns or issues and work collaboratively with other teams to provide effective solutions.
- Conduct customer feedback surveys and analyze data to gain insights into customer satisfaction and areas for improvement.
- Collaborate with the sales and marketing teams to develop targeted campaigns and initiatives to retain and upsell to existing customers.
- Monitor customer accounts, track customer interactions, and maintain accurate records in the customer database.
Qualifications:
- Proven experience in a customer service or customer retention role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work effectively in a fast-paced and dynamic team environment.
- Proficiency in using customer relationship management (CRM) software is a plus.
Benefits:
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for career advancement and professional development.
- A positive and inclusive work culture that values collaboration and innovation.
If you are passionate about ensuring customer satisfaction and building long-term relationships, we invite you to apply for this exciting opportunity to join our team as a Customer Retention Specialist.
Shaun Reeves Insurance & Financial Services Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Flexible work from home options available.
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Overland Park, KS and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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